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FAQs

Orders

How do I order?

You may purchase all byCaxs products online at www.byCaxs.com.

In-store purchases of DollEyes contact lenses can be made at byCaxs Doll Parlour or our partner optometrists.

Can I buy byCaxs contact lenses directly from stores?

Yes, you may shop in-store at both byCaxs Doll Parlour or our partner optometrists.

Kindly contact them directly to check on available color/prescription power as we do not share the same inventory.

Do I have to get my eyes checked before every purchase of byCaxs contact lenses?

We require all customers to get their eyes examined before purchasing. All eye examination done at the Doll Parlour will allow future purchases to be delivered to your door step. Eye examination records are valid for a year from the date of visit.

How do I purchase if I have two different degrees for both my eyes?

As our contact lenses are pre-packaged. You will need to purchase 2 separate boxes.

Can I exchange my contact lenses?

We allow exchanges of unopened boxes of lenses for items of same or higher value, kindly note that exchanges must be made within 14 working days.

Should your exchange be made with an item of a lower value, there will be no compensation of the remaining amount.

I received a defective pair of lenses, can it be exchanged?

Yes, we do a 1-1 exchange for any defective pair found.

However, you will be required to return us the defective pair as this is required as part of our procedure for feedback to our manufacturer.

How long will it take for my order to be processed?

All orders which includes contact lenses will only be dispatched after verifying your proof of eye examination record done for contact lenses wear.

All orders are processed within 1-2 business days (excluding weekend & public holidays) at byCaxs HQ, this is our standard processing time for orders placed during weekdays.

We seek your kind understanding that orders made during promotional periods and launches may require additional time to be processed.

I do not know my degree. Can you advise me on how to order?

It is best for you to come down to have your eyes examined by our optometrists for best advise.

With the recent COVID-19 measure, we have implemented allocated time slots to avoid overcrowding.
Kindly click the link below to book your appointment :
https://bycaxseyeexamination.as.me/schedule.php

byCaxs Doll Parlour, Raffles City Shopping Centre
B1-K09 Raffles City Shopping Centre
11am-9pm daily, optometrist is on duty from 1pm onwards and off duty every Wednesday & Thursday

byCaxs Doll Parlour, Tampines 1
01-42 Tampines 1
11am-9pm daily, optometrist is on duty from 1pm onwards and off duty every Monday & Thursday

I have ordered opted for bank transfer, where can I make my transfer to?

Kindly make your payment within 24hrs to confirm your order.

Bank transfer to BYCAXS PTE LTD 
DBS 072-029195-6
 or via PayNow to UEN no. 202018559M (please be reminded to state your Order No.)

Drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number.

A Processing Email will be sent to you within 24hrs of your payment confirmation, kindly check your spam folder in case it lands there. We seek your kind understanding that items will be released in the event we do not receive a payment confirmation by then. We look forward to fulfilling your order Doll!

I have ordered and made payment. What should I do next?

Drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number.

A Processing Email will be sent to you within 24hrs of your payment confirmation, kindly check your spam folder in case it lands there. We seek your kind understanding that items will be released in the event we do not receive a payment confirmation by then. We look forward to fulfilling your order Doll!

Can I cancel my order?

Orders cannot be changed or cancelled once it has been processed.

Can I self collect my items at the Doll Parlour?

Self-collection is only available for orders consisting of byCaxs contact lenses.

You may check with us on available stocks for in-store purchase at Dial A Doll.

How do I use my Doll Dollars Gift Card when I order?

Kindly key in the code provided with your Doll Dollars Gift Card upon check out.

How do I track my order?

Orders within Asia are delivered by our chosen courier service, SingPost Express.
Local orders are delivered within 1-2 business days once dispatched.
Orders outside of Singapore are delivered within 1-3 weeks once dispatched.
A text message to track your order will be sent by SingPost Express once your order has been dispatch.

What should I do if I have not received my items after a week?

To return your item/s, please drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number and date. 

Our Doll Team will get back to you within 24hrs. *Kindly note that we do not operate over the weekend and on public holidays.

Can I update / make changes to my order? Eg. change of item, change of self-collection location

Orders cannot be changed or cancelled once it has been processed.

Can I make changes to my delivery address?

To verify the order’s billing and shipping address, any requests for address or order changes will be considered but not guaranteed.

Drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number to request an update of your shipping address.

What should I do if I received incorrect items for my order?

Drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number and our Doll Team will assist you within 24hrs. *Kindly note that we do not operate over the weekend and public on holidays.

What countries does byCaxs ship to?

We currently ship Worldwide.

Eye Examination

Why am I required to do an eye examination?

It is a regulatory requirement by HSA and OOB of Singapore to have a valid eye examination in the last 12 months for any contact lenses purchase.

How do I book a complimentary eye examination?

Kindly book your complimentary Eye Examination  here:
https://bycaxseyeexamination.as.me/schedule.php

byCaxs Doll Parlour, Raffles City Shopping Centre
B1-K09 Raffles City Shopping Centre
11am-9pm daily, optometrist is on duty from 1pm onwards and off duty every Wednesday & Thursday

byCaxs Doll Parlour, Tampines 1
01-42 Tampines 1
11am-9pm daily, optometrist is on duty from 1pm onwards and off duty every Monday & Thursday

Subsequently, all future online orders may be mailed directly to you as your record will be valid for a year from the date tested. ?

If I wear Plano (0.00) lenses / I already know my degree, must I still come down for an Eye Examination
?

Yes Doll, it is a regulatory requirement by HSA and OOB of Singapore to have a valid eye examination in the last 12 months for any contact lenses purchase.

This eye examination is to verify the health of your eyes and ensure that your eyes are safe for contact lenses wear and not just for your prescription.

Subsequently, all future online orders may be mailed directly to you as your record will be valid for a year from the date tested.

Can I come down without an appointment for an Eye Examination?

An appointment is preferred but not compulsory.

You may drop by with no appointment however there may be a waiting time if our optometrist is serving someone.
However we will do our best to serve you promptly ?.

byCaxs Doll Parlour, Raffles City Shopping Centre
B1-K09 Raffles City Shopping Centre
11am-9pm daily, optometrist is on duty from 1pm onwards and off duty every Wednesday & Thursday

byCaxs Doll Parlour, Tampines 1
01-42 Tampines 1
11am-9pm daily, optometrist is on duty from 1pm onwards and off duty every Monday & Thursday

If i have not made any order online, can I still come down for a complimentary eye examination?

Definitely, kindly book your complimentary Eye Examination here:
https://bycaxseyeexamination.as.me/schedule.php

byCaxs Doll Parlour, Raffles City Shopping Centre
B1-K09 Raffles City Shopping Centre
11am-9pm daily, optometrist is on duty from 1pm onwards and off duty every Wednesday & Thursday

byCaxs Doll Parlour, Tampines 1
01-42 Tampines 1
11am-9pm daily, optometrist is on duty from 1pm onwards and off duty every Monday & Thursday

Do I still need to get my eyes examined at the Doll Parlour if I had my eye examination done at another optical shop before?

No it is not necessary. You can send us your proof of your eye examination form another optical outlet as long as it was done within the last 12 months.

Kindly find the example of the proof of eye examination. It should state the optometrist outlet, your name, proof of purchase and and eye examination done FOR CONTACT LENSES WEAR not Spectacles with a date within the last 12 months.

 

You may contact your optometrists directly via email or a phone call and they’ll be able to provide you with this.

You may also mention to them that you require this to complete your contact lenses order.

I have gotten my eye examination at an optical shop for my spectacles, is that sufficient proof of eye examination.

If your existing eye examination is meant for spectacles only, you are required to come down for a complimentary quick eye examination for us to dispense your order as we would still need to verify the health of your eyes for contact lenses wear.

Kindly book your complimentary Eye Examination here:
https://bycaxseyeexamination.as.me/schedule.php

byCaxs Doll Parlour, Raffles City Shopping Centre
B1-K09 Raffles City Shopping Centre
11am-9pm daily, optometrist is on duty from 1pm onwards and off duty every Wednesday & Thursday

byCaxs Doll Parlour, Tampines 1
01-42 Tampines 1
11am-9pm daily, optometrist is on duty from 1pm onwards and off duty every Monday & Thursday

Subsequently, all future online orders may be mailed directly to you as your record will be valid for a year from the date tested. ?

byCaxs Coloured Contact Lenses

Are your lenses monthly or daily contact lenses?

byCaxs carries both monthly and daily disposable lenses:

Our DollEyes Monthly contact lenses consists of 9 styles.
Shop our DollEyes Monthly Contact Lenses here

We have 4 variation of colours for Doll Dailies contact lenses.
Shop our Doll Dailies Contact Lenses here

How many styles of contact lenses do you have?

Our DollEyes Monthly contact lenses consists of 3 series and 3 colours each.
Lunar Series ranges from 0.00-8.00
Crystal Series ranges from 0.00-6.00
Pure Series ranges from 0.00-8.00
Shop our DollEyes Monthly Contact Lenses here

We have 4 variation of colours for Doll Dailies contact lenses.
DollDailies range from 0.00, 1.00-9.00
Shop our Doll Dailies Contact Lenses here

Do you have in-between degrees?

Our in-between degree starts from 2.25 to 4.75. We do not carry 0.75, 1.25, 1.75, 5.25, 5.75 at the moment.

How accurate are the images on the website? Will the lens colour look the same in my eye?

The after look of wearing DollEyes might differ from the model as the colour of your pupil plays a part 

Are byCaxs contact lenses safe?

Yes, all DollEyes and Doll Dailies Coloured Contact Lenses can be found under Singapore Medical Device Register.

Our lenses are also approved for worldwide certification such as CE for Europe market and TGA for Australia market.

What degree does byCaxs contact lenses come in? How much does the contact lenses cost??

DollEyes Monthly Coloured Contact Lenses
Lunar Series ranges from 0.00 to -8.00 at $25/pair
Crystal Series ranges from 0.00 to -6.00 at $25/pair
Pure Series ranges from 0.00 to -8.00 at $30/pair

Doll Dailies Coloured Contact Lenses
Monday Blues from 0.00 to -9.00
Pink Wednesday from 0.00 to -9.00
Matcha Sundays from 0.00 to -9.00
Everyday Latte from 0.00 to -9.00
$23/box (10 Lenses per box) 
Purchase 4 boxes of DollDailies at $85 U.P: $92
Purchase 5 boxes of DollDailies and get 1 free

If my degree is Plano (0.00) am I still required to get my eyes examined?

Yes, eye examinations are a regulatory requirement before any dispensing of lenses. This is to test the health of your eyes and not only the prescription of your eyes.

Do you have contacts for astigmatism?

No, we do not provide contacts for astigmatism at the moment.

Is it suitable for me to wear byCaxs contact lenses if I have done Lasik before?

All wearers have to do an eye examination before purchasing our Contact Lenses. We recommend doing an in-store purchase and getting your eyes examined at byCaxs Doll Parlour or our Partner Optometrists.

What are the water content, diameter and base curve of byCaxs contact lenses?

DollEyes Coloured Contact Lenses has a water content of 45%, diameter of 14mm and a base curve of 8.6mm.

Doll Dailies Coloured Contact Lenses has a water content of 58%, diameter of 14mm and a base curve of 8.6mm.

What is the recommended wearing duration of byCaxs contact lenses?

All contact lenses are recommended to be worn for not more than 8 hours a day.

I stored my byCaxs contact lenses in a closed lens case with solution for over a month but only wore it less than 30 times. Can it still be worn?

No, all DollEyes Contact Lenses are monthly disposable and should be thrown away 30 days from the day it was opened regardless of the amount of times worn.

When is the expiration date of byCaxs contact lenses?

The expiration date for our lenses depends on the batch you have purchased. Our lenses have an expiration date of 4 years from its manufactured date and it can be found on the label of the box.

What material is byCaxs contact lenses made of?

DollEyes Coloured Contact Lenses are produced from polyhema materials.

Doll Dailies Coloured Contact Lenses are made with HEMA/GMMA/MAA

How do I know if my byCaxs contact lenses are defective?

While we maintain a strict standard for our products, it is usual for defects to happen.

You will be able to tell if the lens is defective if there is a visible tear in the lens or if it is uncomfortable on one side of the lenses from its first wear.
In this unfortunate case, stop the usage of the lenses immediately and contact us for assistance.

Do you provide lens case with every purchase?

Complimentary lens case will be given subjected to stock availability.

Lashes

Are byCaxs lashes magnetic?

No, our lashes are not magnetic and has to be applied with a lash adhesive product. We highly recommend Stuck On You lash adhesive liner to be used with our lashes.

Are byCaxs lashes reusable?

Yes, our lashes can be worn up to 25+ times with proper care and maintenance. Wearing your lashes with Stuck On You lash adhesive eyeliner prevents glue residue on lash band and prolongs the lifetime of your lashes.

Does byCaxs lashes come with Stuck On You lash adhesive eyeliner?

No, Stuck On You lash adhesive eyeliner and lashes are sold separately.

Can I use byCaxs lashes with any brand of lash adhesive?

Yes they can be worn with any type of lash adhesive product.

How do I know which lash style suits my eye shape?

Come by our Doll Parlour to get the best recommendation for suitable lash styles or drop us a WhatsApp +65 8815 9302 with an image of your eyes / makeup style and our Doll Team will be happy to assist!

How do I put on byCaxs lashes?

Watch this step-by-step on how to apply our lashes with Stuck On You :
https://www.instagram.com/p/CCqb322nx-g/?utm_source=ig_web_copy_link

Trim lashes according to the length of your eye before applying glue, trimming the lash from the outer corners would retain the style of your lashes.
Line your lids with Stuck on You and wait for 2 seconds
Use a tweezer or Pick&Place Lash Applicator Tool and place the lash close to your natural lash line
Match the center of the lashes to the center of your lash line and secure the inner & outer corners after
Brush your natural lashes upwards with the comb-end of Pick&Place Lash Applicator to ensure that it blends naturally with byCaxs falsies

How do I remove byCaxs lashes?

Gently remove your lash band starting from the outer corner to the inner corner following the direction your tear duct. Depending on the tackiness of your lash adhesive, you may also soak a cotton bud with a non-oil based makeup remover and gently dab it on your lash line for a few seconds before removing lashes.

How do I clean my byCaxs lashes?

We would advise using Stuck On You lash adhesive eyeliner to avoid glue residue on your lash band, this gives you the most use out of each pair.
Remove glue build-on your lash band by holding your lashes firmly and gently peeling the residue off the lash band with your fingertips or a tweezer.

Soak a cotton bud with non-oil based makeup remover and gently swipe it over the lash band to remove and makeup residue.
Store your lashes back in its tray to keep it away from dust & moisture and to retain its shape.

How do I store byCaxs lashes?

It is strongly advisable to store lashes back in its original tray after each use to retain its shape.

Will my natural lashes come off when removing byCaxs lashes?
Real lashes should not be harmed in any way when lashes are applied correctly.

Is it alright if byCaxs lashes touches water?

It is okay for your lashes to come in contact with water however do not soak your lashes completely in water as this will affect its shape and curl of the lashes.

Can I apply mascara after putting on byCaxs lashes?

We would advise to apply mascara on your natural lashes before placing your byCaxs lashes as the weight of different mascara formulas may affect the curl/shape of your byCaxs lashes.

Cosmetic Products

What are the ingredients in Stuck On You Lash Adhesive Eyeliner?

Ingredients : Aqua, Styrene Acrylate Copolymer, Propanediol, Polyvinyl Alcohol, C177499, Polysorbate 80, Phenoxyethanol, Octanediol, Ethylhexylglycerin

How long can Stuck On You Lash Adhesive Eyeliner last for?

Stuck On You has a shelf life of 2-3 months once opened and 2 years if unopened.

Can I use Stuck On You Lash Adhesive Eyeliner with any lash?

We recommend using byCaxs lashes with Stuck On You as our lashes are made with a thinner lash band to ensure better hold.

However, you may also use any lashes, do ensure your lash band is free from oil and makeup.

How long after putting on my skincare should I wait before applying Stuck On You Lash Adhesive Eyeliner on my lash line?

Allow at least a half an hour interval before applying Stuck On You Lash Adhesive Eyeliner to avoid liner from smudging due to oil from your skin care.
It is also recommended to dab your eyelids with a piece of tissue to remove excess oil before applying Stuck On You.

Do I have to wait for Stuck On You to dry before applying my lashes?

Allow a 2 second interval for ink to slightly dry before applying lashes.

How long can Stuck On You Lash Adhesive Eyeliner last?

Stuck On You is meant to last throughout the day however it is recommended to bring your liner out with you as eyelids might turn oily depending on humidity and varied occasions.

Is Stuck On You Lash Adhesive Eyeliner waterproof?

Yes, while our eyeliner is waterproof & smudge-proof, the adhesive is not.

Can I apply Stuck On You Lash Adhesive Eyeliner over my eyeshadow?

Yes, our liner will not affect your makeup as you should only draw your eyeliner as thick as your lash band.

However depending on the formula of your eyeshadow, it may affect the tackiness of your liner.

How do I remove Stuck On You Lash Adhesive Eyeliner?

Soak your cotton pad with eye makeup remover and gently press on eyes for 5 seconds.

Can I use Stuck On You Lash Adhesive Eyeliner black as an eyeliner on its own?

Yes you may as it has no glue, no magnets, no mess.

Welcome to the Doll Life!
Mon-Fri, 10am-6pm

byCaxs Doll Team
Out of Stock This product is out of stock, submit your email and we will update once it restock.
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