FAQs
GENERAL
Shop byCaxs contact lenses here online on byCaxs.com & in-store at our
Doll Parlour, Raffles City #B1-K9.
byCaxs contact lenses are also available to shop at the following optical partners listed here, kindly contact the respective outlet directly for stock availability.
You can shop byCaxs lashes here online on
Doll Parlour, Raffles City #B1-K9.
byCaxs.com & in-store at our
byCaxs lashes are also available to shop on Sephora
online.
We offer a 5% – 10% off reward that can be claimed with your first purchase when you register for an account with us here.
All our promotions are announced via our social channels and newsletter.
Subscribe to our newsletter & follow us closely on our socials to be notified first!
We always offer free local shipping on orders over S$100 and free international shipping for orders over $200.
byCaxs accepts the following forms of payment online:
- PayLah/PayNow
- Atome
- ShopBack
- PayPal
byCaxs accepts the following forms of payment in-store at our Doll Parlour:
- PayLah/PayNow
- Atome
- ShopBack
- Cash
RETURNS & EXCHANGES
Kindly refer to bycaxs.com/returns-exchange/ for our full policy & instructions.
All sales items including promotional codes, Doll Points redemptions, in- store promotions and BNPL merchants in-app promotions are ineligible for Returns & Exchanges.
Items must be returned in the same condition they were received in and follow the applicable conditions listed in our terms & conditions:
Contact Lenses
Contact Lenses may only be exchanged or refunded if they are defective or if a change in prescription is verified by our in-house optometrist. Contact
Lenses with an expiration date of less than 10 months are not eligible for Returns & Exchanges.
Lashes & Cosmetic Items
Returned items must be unused, unopened, and have their original labels attached.
Products excluding contact lenses, with an expiration date of less than 6 months are not eligible for Returns & Exchange.
Other Products
Returned items must be unused, unopened, in its original conditions & is dependent on its existing product warranty.
Kindly refer to bycaxs.com/returns-exchange/ for our full policy &
instructions.
All returns and exchanges must be initiated strictly within fourteen (14) days
from the purchase date or the date order is received.
Please inform us via WhatsApp here before proceeding with any returns or exchanges. Kindly
provide the following details:
Order Number (for online orders) / Mobile Number (for in-store purchases)
Item to be exchanged or returned
Attach supporting images
Our Doll Team will assist you within 1-2 working days and may request for
your item to be brought down to our physical store for inspection. A final
inspection will be conducted to ensure items are in their original condition
before processing.
Exchanges takes 2-3 working days to process, excluding delivery time, and
are subject to stock availability.
All refunds will be issued to in a form of store credit. We do not process any
cash refund unless a defect is found on our item and we are unable to
provide a replacement.
Any store credit used in full or partial method of payment will always be
refunded back as store credit.
If a loyalty reward(s) was applied to your order, the refund will be issued
back as a loyalty reward.
Notification of your store credit refund will be sent via WhatsApp within 2-3
working days of receiving the returned item.
SHIPPING
Kindly refer to https://www.bycaxs.com/shipping-info/ for our full shipping policy.
All orders are processed within 1-2 business days excluding weekends and public holidays, at byCaxs HQ. byCaxs only ships on business days Monday to Friday, excluding Public Holidays. Orders placed during the weekend will be processed the following business day.
For orders containing contact lenses, shipment will only proceed after verifying your proof of eye examination record for contact lens wear. If you do not have an existing eye check record with our Doll Parlour, kindly obtain proof from the optometrist who conducted your examination within the past 12 months and send it to us via whatsapp.
Singapore & Rest of Asia
Orders within Singapore & Rest of Asia are shipped via our selected courier
service, SingPost Express.
Local orders are delivered within 1-2 business days after dispatch.
Orders outside of Singapore are delivered within 1-3 weeks after dispatch.
A tracking link will be sent by SingPost Express once your order is
dispatched.
Outside of Asia
Orders outside of Asia are shipped using our chosen courier service,
Aramex or SingPost. International orders are delivered within 1-3 weeks
after dispatch.
To request updates on international orders, kindly send us a WhatsApp
message here with a screenshot of your transaction and your order
number.
All orders cannot be cancelled or amended once it has been processed.
Kindly reach out to us via
whatsapp here stating your order number and we
will assist you accordingly!
Kindly reach out to us via
whatsapp here stating your order number and the
incorrect or missing items and we will assist you accordingly!
Once your item is dispatched, you will have to contact the courier directly to
update your address.
Kindly reach out to us via
whatsapp here stating your order number and we will do our best to assist.
EYE EXAMINATION
It is a regulatory requirement by HSA and OOB of Singapore to have a valid
eye examination in the last 12 months for any contact lenses purchase even
if you have perfect vision. This eye examination would include a screening
of your eye health to ensure your eyes is suitable for contact lens wear.
It is a regulatory requirement by HSA and OOB of Singapore to have a valid
eye examination in the last 12 months for any contact lenses purchase even
if you have perfect vision. This eye examination would include a screening
of your eye health to ensure your eyes is suitable for contact lens wear.
We offer free eye examination at our Doll Parlour with or without purchase
of our contact lenses. This record will be valid for a year and subsequently,
all contact lenses can be mailed directly to you.
We are located at byCaxs Doll Parlour, Raffles City Shopping Centre #B1-
K9. Kindly make an
appointment here according to ur optometrist availibility to avoid waiting
time.
We recommend making an appointment to avoid waiting time but it is not
compulsory. Kindly check our optometrist availibility
here for the respective
month here before coming down for an eye examination as they are not on
duty everyday.
We are located at byCaxs Doll Parlour, Raffles City Shopping Centre #B1-
K9. Kindly make an
appointment here according to ur optometrist availibility to avoid waiting
time.
Yes you may!
We are located at byCaxs Doll Parlour, Raffles City Shopping Centre #B1-
K9.
Kindly make an
appointment here according to ur optometrist availibility to avoid waiting
time.
No it is not necessary. You can send us proof of your eye examination from
another optical store as long as it was done for the use of contact lenses
within the last 12 months.
Eye test that was done for the purchase of spectacles is not valid as a eye
health screening was not done. We would enquire for your to do an updated
eye examination with us before purchasing contact lenses.
This eye examination would include a
screening of your eye health to ensure your eyes is suitable for contact
lens wear.
We are located at byCaxs Doll Parlour, Raffles City Shopping
Centre #B1-K9. Kindly make an
appointment here according to ur
optometrist availibility to avoid waiting time.
CONTACT LENSES
Yes, all byCaxs contact lenses can be found under Singapore Medical
Device Register.
Our lenses are also approved for worldwide certification such as CE for
Europe market and TGA for Australia market.
Our in-between degrees for both our Monthly and Daily disposable contact
lenses starts from 2.25 to 4.75. We do not carry 0.75, 1.25, 1.75, 5.25, 5.75
at the moment.
The images on our website give a good general idea of the colour and
effect of our contact lenses however the final look on your eyes can vary
depending on your natural eye colour.
Yes, our Shadow Series DollEyes contact lenses are customizable as toric
lenses. These are monthly disposable lenses and they come in 2 colours
and can be customized as 2 different powers for Left & Right side.
You have to book a
Toric Lens Appointment here to make an order for these customizable toric
lenses and they cannot be ordered online.
Toric Lenses are custom made
with a est. delivery time of 4-5 Weeks after your first appointment.
We offer free eye examination at our Doll Parlour to examine your eyeheath
and our optometrist will advise accordingly.
We are located at byCaxs Doll Parlour, Raffles City Shopping Centre #B1-
K9. Kindly make a free eye examination
appointment here according to ur optometrist availibility to avoid waiting
time.
The recommended wearing duration for all contact lenses is 8hrs however
this would also depend on the health of your eyes. Our optometrist will
advise accordingly after an eye examination.
We are located at byCaxs Doll Parlour, Raffles City Shopping Centre #B1-
K9.
Kindly make a free eye examination
appointment here according to ur
optometrist availibility to avoid waiting time.
All monthly disposable lenses should be disposed within 30 days of
opening date regardless of the amount of times worn.
LASHES
No, our lashes are not magnetic and has to be applied with a lash adhesive
product.
We highly recommend
Stuck On You lash adhesive liner or Stuck
On You Strip Lash Glue to be used with our lashes.
Yes, our lashes can be worn up to 25+ times with proper care and
maintenance.
Wearing your lashes with Stuck On You lash adhesive
eyeliner prevents glue residue on lash band and prolongs the longevity of
your lashes.
While our lash adhesive eyeliner is compatible with any lashes, we highly
recommend using it with byCaxs lashes.
Our thin lash band is specifically
designed to work seamlessly with the adhesive for a strong, long-lasting
hold.
We advise to apply mascara on your natural lashes before placing your
byCaxs lashes as the weight of different mascara formulas may affect the
curl/shape of your byCaxs lashes.
Our Filler Lashes can be reused with Stuck On You strip lash adhesive after
its first use and once the tackiness of itʼs pre-bond has worn off.
Soak cotton pad with an oil-based eye makeup remover and gently swipe
downwards until lash clusters come loose.
Clean eyes to remove any glue
residue.
See how-to remove Filler Lashes
here.