Orders
You may purchase all byCaxs products online at www.byCaxs.com.
In-store purchases of DollEyes contact lenses can be made at byCaxs Doll Parlour or our partner optometrists.
Yes, you may shop in-store at both byCaxs Doll Parlour or our partner optometrists.
Kindly contact them directly to check on available color/prescription power as we do not share the same inventory.
We require all customers to get their eyes examined before purchasing. All eye examination done at the Doll Parlour will allow future purchases to be delivered to your door step. Eye examination records are valid for a year from the date of visit.
As our contact lenses are pre-packaged. You will need to purchase 2 separate boxes.
We allow exchanges of unopened boxes of lenses for items of same or higher value, kindly note that exchanges must be made within 14 working days.
Should your exchange be made with an item of a lower value, there will be no compensation of the remaining amount.
Yes, we do a 1-1 exchange for any defective pair found.
However, you will be required to return us the defective pair as this is required as part of our procedure for feedback to our manufacturer.
All orders which includes contact lenses will only be dispatched after verifying your proof of eye examination record done for contact lenses wear.
All orders are processed within 1-2 business days (excluding weekend & public holidays) at byCaxs HQ, this is our standard processing time for orders placed during weekdays.
We seek your kind understanding that orders made during promotional periods and launches may require additional time to be processed.
It is best for you to come down to have your eyes examined by our optometrists for best advise.
With the recent COVID-19 measure, we have implemented allocated time slots to avoid overcrowding.
Kindly click the link below to book your appointment :
https://bycaxseyeexamination.as.me/schedule.php
byCaxs Doll Parlour, Raffles City Shopping Centre
Raffles City Shopping Centre #B1-K9
Operating Hours Here
byCaxs Doll Parlour, Tampines 1
Tampines 1 #01-42
Operating Hours Here
Kindly make your payment within 24hrs to confirm your order.
Bank transfer to BYCAXS PTE LTD DBS 072-029195-6 or via PayNow to UEN no. 202018559M (please be reminded to state your Order No.)
Drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number.
A Processing Email will be sent to you within 24hrs of your payment confirmation, kindly check your spam folder in case it lands there. We seek your kind understanding that items will be released in the event we do not receive a payment confirmation by then. We look forward to fulfilling your order Doll!
Drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number.
A Processing Email will be sent to you within 24hrs of your payment confirmation, kindly check your spam folder in case it lands there. We seek your kind understanding that items will be released in the event we do not receive a payment confirmation by then. We look forward to fulfilling your order Doll!
Orders cannot be changed or cancelled once it has been processed.
Self-collection is only available for orders consisting of byCaxs contact lenses.
You may check with us on available stocks for in-store purchase at Dial A Doll.
Kindly key in the code provided with your Doll Dollars Gift Card upon check out.
Orders within Asia are delivered by our chosen courier service, SingPost Express.
Local orders are delivered within 1-2 business days once dispatched.
Orders outside of Singapore are delivered within 1-3 weeks once dispatched.
A text message to track your order will be sent by SingPost Express once your order has been dispatch.
To return your item/s, please drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number and date.
Our Doll Team will get back to you within 24hrs. *Kindly note that we do not operate over the weekend and on public holidays.
Orders cannot be changed or cancelled once it has been processed.
To verify the order’s billing and shipping address, any requests for address or order changes will be considered but not guaranteed.
Drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number to request an update of your shipping address.
Drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number and our Doll Team will assist you within 24hrs. *Kindly note that we do not operate over the weekend and public on holidays.
Kindly refer to Returns & Exchanges.
We currently ship Worldwide.
Tutorial Here
Tutorial Here
Eye Examination
It is a regulatory requirement by HSA and OOB of Singapore to have a valid eye examination in the last 12 months for any contact lenses purchase.
Kindly book your complimentary Eye Examination here:
https://bycaxseyeexamination.as.me/schedule.php
byCaxs Doll Parlour, Raffles City Shopping Centre
Raffles City Shopping Centre #B1-K9
Operating Hours Here
byCaxs Doll Parlour, Tampines 1
Tampines 1 #01-42
Operating Hours Here
Subsequently, all future online orders may be mailed directly to you as your record will be valid for a year from the date tested.
Yes Doll, it is a regulatory requirement by HSA and OOB of Singapore to have a valid eye examination in the last 12 months for any contact lenses purchase.
This eye examination is to verify the health of your eyes and ensure that your eyes are safe for contact lenses wear and not just for your prescription.
Subsequently, all future online orders may be mailed directly to you as your record will be valid for a year from the date tested.
An appointment is preferred but not compulsory.
You may drop by with no appointment however there may be a waiting time if our optometrist is serving someone.
However we will do our best to serve you promptly.
byCaxs Doll Parlour, Raffles City Shopping Centre
Raffles City Shopping Centre #B1-K9
Operating Hours Here
byCaxs Doll Parlour, Tampines 1
Tampines 1 #01-42
Operating Hours Here
Definitely, kindly book your complimentary Eye Examination here:
https://bycaxseyeexamination.as.me/schedule.php
byCaxs Doll Parlour, Raffles City Shopping Centre
Raffles City Shopping Centre #B1-K9
Operating Hours Here
byCaxs Doll Parlour, Tampines 1
Tampines 1 #01-42
Operating Hours Here
No it is not necessary. You can send us your proof of your eye examination form another optical outlet as long as it was done within the last 12 months.
Kindly find the example of the proof of eye examination. It should state the optometrist outlet, your name, proof of purchase and and eye examination done FOR CONTACT LENSES WEAR not Spectacles with a date within the last 12 months.
You may contact your optometrists directly via email or a phone call and they’ll be able to provide you with this.
You may also mention to them that you require this to complete your contact lenses order.
If your existing eye examination is meant for spectacles only, you are required to come down for a complimentary quick eye examination for us to dispense your order as we would still need to verify the health of your eyes for contact lenses wear.
Kindly book your complimentary Eye Examination here:
https://bycaxseyeexamination.as.me/schedule.php
byCaxs Doll Parlour, Raffles City Shopping Centre
Raffles City Shopping Centre #B1-K9
Operating Hours Here
byCaxs Doll Parlour, Tampines 1
Tampines 1 #01-42
Operating Hours Here
Subsequently, all future online orders may be mailed directly to you as your record will be valid for a year from the date tested.
byCaxs Coloured Contact Lenses
Our DollEyes Monthly contact lenses consists of 3 series with a variety of unique colours.
Lunar Series ranges from 0.00 – 8.00
Crystal Series ranges from 0.00 – 8.00
Pure Series ranges from 0.00 – 8.00
Shadow Series ranges from 0.00 – 8.00
*Shadow Series is also available to order as customised Toric Lenses in-stores
Shop our DollEyes Monthly Contact Lenses here
We have 4 variation of colours for Doll Dailies contact lenses.
DollDailies range from 0.00, 1.00-9.00
Shop our Doll Dailies Contact Lenses here
Our in-between degree starts from 2.25 to 4.75. We do not carry 0.75, 1.25, 1.75, 5.25, 5.75 at the moment.
The after look of wearing DollEyes might differ from the model as the colour of your pupil plays a part
Yes, all DollEyes and Doll Dailies Coloured Contact Lenses can be found under Singapore Medical Device Register.
Our lenses are also approved for worldwide certification such as CE for Europe market and TGA for Australia market.
DollEyes Monthly Coloured Contact Lenses
Lunar Series ranges from 0.00 to -8.00 at $25/pair
Crystal Series ranges from 0.00 to -8.00 at $25/pair
Pure Series ranges from 0.00 to -8.00 at $30/pair
Shadow Series ranges from 0.00 to -8.00 at $30/pair
Doll Dailies Coloured Contact Lenses
Monday Blues from 0.00 to -9.00
Pink Wednesday from 0.00 to -9.00
Matcha Sundays from 0.00 to -9.00
Everyday Latte from 0.00 to -9.00
$23/box (10 Lenses per box)
Purchase 4 boxes of DollDailies at $85 U.P: $92
Purchase 5 boxes of DollDailies and get 1 free
Yes, eye examinations are a regulatory requirement before any dispensing of lenses. This is to test the health of your eyes and not only the prescription of your eyes.
No, we do not provide contacts for astigmatism at the moment.
All wearers have to do an eye examination before purchasing our Contact Lenses. We recommend doing an in-store purchase and getting your eyes examined at byCaxs Doll Parlour or our Partner Optometrists.
DollEyes Coloured Contact Lenses has a water content of 45%, diameter of 14mm and a base curve of 8.6mm.
Doll Dailies Coloured Contact Lenses has a water content of 58%, diameter of 14mm and a base curve of 8.6mm.
Find out how to here: https://www.instagram.com/p/CMbUoKWnpLv/?utm_source=ig_web_copy_link
Find out how to here: https://www.instagram.com/p/CMhZGa5n14F/?utm_source=ig_web_copy_link
Find out how to here: https://www.instagram.com/p/CMmjin-Hlhn/?utm_source=ig_web_copy_link
All contact lenses are recommended to be worn for not more than 8 hours a day.
No, all DollEyes Contact Lenses are monthly disposable and should be thrown away 30 days from the day it was opened regardless of the amount of times worn.
The expiration date for our lenses depends on the batch you have purchased. Our lenses have an expiration date of 4 years from its manufactured date and it can be found on the label of the box.
Crystal Series, Lunar Series & Pure Series DollEyes Coloured Contact Lenses are produced from polyhema materials.
Shadow Series DollEyes Coloured Contact Lenses are made from Hydrogel Terpolymer material.
Doll Dailies Coloured Contact Lenses are made with HEMA/GMMA/MAA.
While we maintain a strict standard for our products, it is usual for defects to happen.
You will be able to tell if the lens is defective if there is a visible tear in the lens or if it is uncomfortable on one side of the lenses from its first wear.
In this unfortunate case, stop the usage of the lenses immediately and contact us for assistance.
Complimentary lens case will be given subjected to stock availability.
Lashes
No, our lashes are not magnetic and has to be applied with a lash adhesive product. We highly recommend Stuck On You lash adhesive liner to be used with our lashes.
Yes, our lashes can be worn up to 25+ times with proper care and maintenance. Wearing your lashes with Stuck On You lash adhesive eyeliner prevents glue residue on lash band and prolongs the lifetime of your lashes.
No, Stuck On You lash adhesive eyeliner and lashes are sold separately.
Yes they can be worn with any type of lash adhesive product.
Come by our Doll Parlour to get the best recommendation for suitable lash styles or drop us a WhatsApp +65 8815 9302 with an image of your eyes / makeup style and our Doll Team will be happy to assist!
Watch this step-by-step on how to apply our lashes with Stuck On You :
https://www.instagram.com/p/CCqb322nx-g/?utm_source=ig_web_copy_link
Trim lashes according to the length of your eye before applying glue, trimming the lash from the outer corners would retain the style of your lashes.
Line your lids with Stuck on You and wait for 2 seconds
Use a tweezer or Pick&Place Lash Applicator Tool and place the lash close to your natural lash line
Match the center of the lashes to the center of your lash line and secure the inner & outer corners after
Brush your natural lashes upwards with the comb-end of Pick&Place Lash Applicator to ensure that it blends naturally with byCaxs falsies
Gently remove your lash band starting from the outer corner to the inner corner following the direction your tear duct. Depending on the tackiness of your lash adhesive, you may also soak a cotton bud with a non-oil based makeup remover and gently dab it on your lash line for a few seconds before removing lashes.
We would advise using Stuck On You lash adhesive eyeliner to avoid glue residue on your lash band, this gives you the most use out of each pair.
Remove glue build-on your lash band by holding your lashes firmly and gently peeling the residue off the lash band with your fingertips or a tweezer.
Soak a cotton bud with non-oil based makeup remover and gently swipe it over the lash band to remove and makeup residue.
Store your lashes back in its tray to keep it away from dust & moisture and to retain its shape.
It is strongly advisable to store lashes back in its original tray after each use to retain its shape.
Will my natural lashes come off when removing byCaxs lashes?
Real lashes should not be harmed in any way when lashes are applied correctly.
It is okay for your lashes to come in contact with water however do not soak your lashes completely in water as this will affect its shape and curl of the lashes.
We would advise to apply mascara on your natural lashes before placing your byCaxs lashes as the weight of different mascara formulas may affect the curl/shape of your byCaxs lashes.
Cosmetic Products
Ingredients : Aqua, Styrene Acrylate Copolymer, Propanediol, Polyvinyl Alcohol, C177499, Polysorbate 80, Phenoxyethanol, Octanediol, Ethylhexylglycerin
Stuck On You has a shelf life of 2-3 months once opened and 2 years if unopened.
We recommend using byCaxs lashes with Stuck On You as our lashes are made with a thinner lash band to ensure better hold.
However, you may also use any lashes, do ensure your lash band is free from oil and makeup.
Watch how to use Stuck On You :
https://www.instagram.com/p/CCqb322nx-g/?utm_source=ig_web_copy_link
Allow at least a half an hour interval before applying Stuck On You Lash Adhesive Eyeliner to avoid liner from smudging due to oil from your skin care.
It is also recommended to dab your eyelids with a piece of tissue to remove excess oil before applying Stuck On You.
Allow a 2 second interval for ink to slightly dry before applying lashes.
Stuck On You is meant to last throughout the day however it is recommended to bring your liner out with you as eyelids might turn oily depending on humidity and varied occasions.
Yes, while our eyeliner is waterproof & smudge-proof, the adhesive is not.
Yes, our liner will not affect your makeup as you should only draw your eyeliner as thick as your lash band.
However depending on the formula of your eyeshadow, it may affect the tackiness of your liner.
Soak your cotton pad with eye makeup remover and gently press on eyes for 5 seconds.
Yes you may as it has no glue, no magnets, no mess.
