♡ COMPLIMENTARY EYE EXAMINATION AT BYCAXS DOLL PARLOUR ♡
FREE DELIVERY IN SINGAPORE FOR ORDERS ABOVE $100 ♡ FREE INTERNATIONAL SHIPPING FOR ORDERS ABOVE $150

Policy:
Returns and exchanges must be made strictly within fourteen (14) days from the date you receive your package.
To return your item/s, please drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number to obtain a Return Shipping Label, kindly allow 1-2 working days to process your returns.

$4 will be deducted from your store credit for Returns to cover the delivery cost.
$8 will be be charged for Exchanges to cover to & fro delivery charges.


Conditions:
All returned items must be unused and unopened with original labels attached.
Contact Lenses can only be exchanged/refunded if defected or if a change of prescription is verified by our in-house optometrist.
Should the order require an exchange due to defects, delivery charges will be borne by us.


Refunds:

We do not do cash refunds, all refunds are processed in the form of store credits, that can only be used on our online store.
Returns for refund are processed within 2-3 working days of receiving the item.
Your store credit will be sent to you via email or WhatsApp +65 8815 9302 once your return has been processed.


Exchanges:

Exchanges are subjected to stock availability.
Exchanges takes 2-3 working days to be processed excluding delivery time.


Exceptions:

All sales items are ineligible for Returns & Exchanges.
Lashes and cosmetic products are ineligible for Returns & Exchanges due to hygiene reasons.
For any defective or damaged item, kindly drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number and we will assist you accordingly.


Wonder Wand:
6 months warranty from date of purchase for 1 to 1 exchange or store credit refund if no available stock only for production defects. Warranty exclusion applies.

All exchanges has to be done in-store physically as we are required to check the product beforehand.


Warranty Exclusions:

Products found to be defective after the warranty period has expired.

Products subjected to misuse or abuse, whether by accident or other causes. Such product conditions will be determined by byCaxs Pte Ltd at its sole and unfettered discretion.

Products damaged due to a natural disaster, including but not limited to lightning, flooding, earthquake, or fire.

Expendable items, such as a fuse.

Products with no purchase record.

Products that have been updated, reworked, or improperly tested by the Customer, or by a third party at the request of the Customer.

 


Policy:

Returns and exchanges must be made strictly within fourteen (14) days from the date you receive your package.

To return your item/s, please drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number to obtain a Return Shipping Label, kindly allow 1-2 working days to process your returns.

$4 will be deducted from your store credit for Returns to cover the delivery cost.

$8 will be be charged for Exchanges to cover to & fro delivery charges.


Conditions:

All returned items must be unused and unopened with original labels attached.

Contact Lenses can only be exchanged/refunded if defected or if a change of prescription is verified by our in-house optometrist.

Should the order require an exchange due to defects, delivery charges will be borne by us.


Refunds:

We do not do cash refunds, all refunds are processed in the form of store credits, that can only be used on our online store.

Returns for refund are processed within
2-3 working days of receiving the item.

Your store credit will be sent to you via email or WhatsApp +65 8815 9302 once your return has been processed.


Exchanges:

Exchanges are subjected to stock availability.

Exchanges takes 2-3 working days to be processed excluding delivery time.


Exceptions:

All sales items are ineligible for Returns & Exchanges.

Lashes and cosmetic products are ineligible for Returns & Exchanges due to hygiene reasons.

For any defective or damaged item, kindly drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number and we will assist you accordingly.


Wonder Wand:

6 months warranty from date of purchase for 1 to 1 exchange or store credit refund if no available stock only for production defects.

Warranty exclusion applies.

All exchanges has to be done in-store physically as we are required to check the product beforehand.


Warranty Exclusions:

Products found to be defective after the warranty period has expired.

Products subjected to misuse or abuse, whether by accident or other causes. Such product conditions will be determined by byCaxs Pte Ltd at its sole and unfettered discretion.

Products damaged due to a natural disaster, including but not limited to lightning, flooding, earthquake, or fire.

Expendable items, such as a fuse.

Products with no purchase record.

Products that have been updated, reworked, or improperly tested by the Customer, or by a third party at the request of the Customer.

 

 

Welcome to the Doll Life!
Mon-Fri, 10am-6pm

byCaxs Doll Team
Out of Stock This product is out of stock, submit your email and we will update once it restock.
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