FREE DELIVERY IN SINGAPORE FOR ORDERS ABOVE $100 ♡ FREE INTERNATIONAL SHIPPING FOR ORDERS ABOVE $150
♡ ENJOY $15 OFF $100 WITH SHOPBACK PAYLATER ♡

Shipping Info

Order Processing:
All orders which includes contact lenses
will only be dispatched after verifying your proof of eye examination record done for contact lenses wear. If you have not gotten your eyes examined at the DollParlour, kindly request for the proof of eye examination done for contact lenses wear with the optometrist you’ve had your eyes tested at in the past 12 months and send it to [email protected] stating your order no.
Kindly note that you that if you do not have a verified eye examination record in the past 12 months, it is a regulatory requirement for you to come down for a quick eye examination at byCaxs DollParlour as stated in T&Cs – https://www.bycaxs.com/terms-and-conditions/  and your local courier fee will be refunded in a form of store credits.

All orders are processed within 1-2 business days (excluding weekend & public holidays) at byCaxs HQ, this is our standard processing time for orders placed during weekdays.
We seek your kind understanding that orders made during promotional periods and launches may require additional time to be processed.

Orders cannot be changed or cancelled once it has been processed. Kindly refer to our Returns & Exchanges Policy page for information regarding exchanges.
To verify the order’s billing and shipping address, any requests for address or order changes will be considered but
not guaranteed.

Drop us a WhatsApp +65 8815 9302 with a screenshot of your transaction stating your order number to request an update of your shipping address.


Shipping Charges:
Orders below $100 are charged a flat delivery fee of $4 in Singapore. Free delivery in Singapore for orders above $100.
Orders below $150 are charged a flat shipping fee of $15 outside of Singapore. Free International Shipping for orders above $150.

Singapore & rest of Asia:
Orders within Asia are delivered by our chosen courier service, SingPost Express.
Local orders are delivered within 1-2 business days once dispatched.
Orders outside of Singapore are delivered within 1-3 weeks once dispatched.

A text message to track your order will be sent by SingPost Express once your order has been dispatch.

Outside of Asia:
Orders outside of Asia are delivered by our chosen courier service, Aramex or SingPost.
International orders are delivered within 1-3 weeks once dispatched.
Drop us a WhatsApp +65 8815 9302
 with a screenshot of your transaction stating your order number.
Kindly note that byCaxs is not responsible for additional fees, customs, duties, and taxes upon arrival of your items.

Track My Order:
Once orders are placed, you will receive a processing email within 24 hours, kindly check your spam folder in case it lands there.
A completed email will be sent once your order has been dispatched, this email contains your order number, order info and shipment details.
A text message to track your order will be sent by SingPost Express once your order has been dispatch.

 

Welcome to the Doll Life!
Mon-Fri, 10am-6pm

byCaxs Doll Team
Out of Stock This product is out of stock, submit your email and we will update once it restock.
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