Self-Collection Policy

Self-Collection Points

1. byCaxs Doll Parlour Raffles City Shopping Centre #B1-K9
    Ready for collection within
1-2 working days


Self-Collection Procedure

A Processing Email will be sent within 24 hours of order submission,
this is to inform you that your order is confirmed but NOT ready for collection.

A Collection Email will be sent to notify when order is ready for collection.
Kindly check your spam folder in case it lands there. If you have not received a Collection Email,
your order is not ready for collection.

An eye examination appointment MUST be booked before coming down for self-collection :
byCaxs Doll Parlour : Book Here
Beyond Optical : +65 6291 3840

Wearer MUST be present for self-collection as an eye fitting test is required as stated under HSA and OOB guidelines.
Order will not be dispensed if wearer is not present or refuses to carry out an eye fitting test.


Self-Collection Terms & Conditions

By selecting Self-Collection, you agree that :

  • You are required to personally be present to collect your order as a fitting test might be required upon collection to ensure the safety of your eyes.
  • Your order will not be dispensed if wearer is not present or refuses to carry out an eye fitting test.
  • Orders cannot be changed or cancelled once a Processing Email has been sent.
  • Collection point cannot be changed once Collection Email has been sent.
  • All self-collection MUST be made within 14 calendar days, starting from the date your order is ready for collection.
  • A credit refund will be processed within 1 working day for uncollected orders.
    You will be notified via whatsapp once processed.

    For further enquiries, kindly drop our Doll Team a Whatsapp here


Welcome to the Doll Life!
Mon-Fri, 10am-6pm

byCaxs Doll Team
Out of Stock This product is out of stock, submit your email and we will update once it restock.